Shipping Policy

Shipping Timeline

 

With each piece being made to order with extraordinary care and detail, please allow up to 3-4 weeks (excluding holidays) for production. Additional production and shipping delays may occur for custom orders. Note: some items might not take the full 2-4 weeks to ship, while some special order request could take longer. We will send an automated email once your order has shipped so you know when to expect it.

​

Please email sydney@shopdauvi.com for any urgent shipping request and we will do our best to accommodate your needs!

​​

​

Shipping Rates

​

We pride ourselves on excellent customer service, which is why we provide FREE domestic shipping throughout the US.  For domestic shipments we choose UPS Express 2-Day shipping. We do not ship Thursday - Sunday because UPS does not offer delivery services in several locations over the weekend. This helps to secure safe delivery of your new jewelry item(s) to you. 

Note: we insure your package 100% while in transit until the moment you sign off for it. 

 

We also provide a shipping label for eligible returns and exchanges, but the customer is responsible for the cost of the return label. We ask that you do not ship items back to us until we have provided you with a shipping label and necessary instructions. This is so we can verify that the item(s) are insured, packaged, and shipped back to Dauvi properly.

​

Signature Required

​

To guarantee safe transit and delivery of your fine jewelry item(s), we do require an adult signature at drop-off.

This applies to ALL items purchased through Dauvi Fine Jewelry. NO exceptions.  

​

We understand that your schedule might not allow you the flexibility to be home when your package is set to arrive, so we do offer delivery to your place of business. Note: we will still require an adult signature for drop-off. If you are shipping to your place of business, please add a note at checkout so our team is aware. Also be sure to include the following in the address so we can be confident that your item(s) will arrive safely to you:

​

• Name of the business

​

• ATTN (your name)

​

• Business address

​

• Any other important information like office or suite number

​

​

We are happy to ship your item(s) to a trusted family member, friend, or neighbor as well. If you decide to have your item(s) shipped to a location other than your home or place of business, please leave a note at checkout so our team is aware. Note: we will still require an adult signature for drop-off.

​​

At Dauvi it's important that we practice safe protocols for shipping due to the high value of our jewelry. This helps us to guarantee the safest and most efficient delivery to our trusted customers, as well as piece of mind for you to know your jewelry items are safe from the time you purchase to the moment it reaches your door.

​​

​

International Shipping

 

​Currently our website only accepts orders within the US, but we can process all other international orders through our invoicing system. To place an international order, please fill out the contact request form and we will send you an invoice for your piece + shipping. 

For all international orders, please note that the customer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs. If you are having trouble placing your order or want to know time frame for delivery please email sydney@shopdauvi.com. We will do everything we can to help you!

​

​​

Repair Shipping

 

​Customers must pay for shipping to send your piece to us for repair.

We ask that you do not ship items back to us until we have provided you with a shipping label and necessary instructions. This is so we can verify that the item(s) are insured, packaged, and shipped back to Dauvi properly.